Rockstars wanted
Are you ready to work in a fun and relaxed environment for a rapidly growing IT company? If so, you should...
Check out our open staff positions!Location: Harlan, IA Department: Sales Status: Full-Time
Job Description/Mission:
The IT Sherpa is responsible for providing customer service and managing the sales process of their customers. This involves, but is not limited to: quoting, account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: product pricing, research, configuration and product information.
Experience and Skills Desired:
The ability to effectively present information and respond to questions from groups of managers, clients, and other teammates is a must. Strong communication (verbal and written), organization, and time management skills are also required. Solid problem solving and consultative skills are a must. Must be self driven, motivated and results-oriented. Able to build relationships and quickly develop trust with clients, as well as internal personnel. Must be able to solve problems thoroughly and work well under pressure. Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.
If interested, please send a resume and list of references.
Location: Harlan, IA Department: Service Status: Part-Time and Full-Time
Job Description/Mission:
• Provide support for all computers, printers, scanners and other peripherals as required
• Responsible for installing miscellaneous software as required
• Support IT issues with office and supporting systems (Level 1-2 Troubleshooting)
• Hardware troubleshooting and replacement
• Support users through a Help Desk system
• Work with other members of IT Services to provide solutions to user issues
• Keep IT management up to date with local and system changes
• Desktop/Laptop setup, configuration, support and distribution
• Basic Network Troubleshooting and Support.
• Perform other duties as assigned by the IT leadership and the ThinkSpace IT Management Team.
Experience and Skills Desired:
• Pursuing a degree in IT or related program
• Familiarity with software and hardware of Personal Computers and Network Servers
• Familiarity with Microsoft Operating Systems and Microsoft Server
• Familiarity with Microsoft Office and Office 365
• A team player with the ability to work independently
• An ability to work with a diverse population and a demonstration of good interpersonal skills
• An Associate Degree is recommended for this position but not required.
• CompTIA A+ Certification is recommended
• Commitment to the highest ethical standards and willingness to adhere to ThinkSpace IT's policies and procedures
Certifications (not required, but a bonus):
• Microsoft MCSA, MCSE, MTA, MOS, or other certifications
• CompTIA A+, Network+ or Security+
• Any 3rd Party Certifications including: HP, VMware, Google, Axis, Barracuda, Grandstream, etc.
If interested, please send a resume and list of references.
Location: Harlan, IA Department: Service Status: Full-Time
Job Description: We are searching for a very strong, IT Engineer who will be hands-on in the field, servicing clients, and able to resolve a majority of issues remotely from our office. You will additionally be challenged with designing network and server solutions for clients, and implementing these and other solutions. Your energy, experience and know-how will be setting the pace and keeping up standards for the whole team. You will be joining an established company with a good reputation where your ideas and desire for constant improvement are welcomed, respected, and sought after by all here at ThinkSpace IT.
Experience and Skills Desired:
• Minimum 5 years’ experience working with servers, networks, design and troubleshooting
• Strong experience with: Microsoft Server 2016 thru 2003, Windows 10 to Windows XP, Microsoft Office 2016 back to Office 9x, Exchange 2012 through 2003, and Office 365
• Multiple 3rd party applications
• Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
• VMware, Hyper-V virtual server solutions
• Remote access, UPSs, print servers and basic printer maintenance and repair.
• Strong communication, time management and customer service skills
Bonus Experience and Skills (preferred, but not required):
• Windows SharePoint Server
• Windows SQL Server
• VoIP Solutions
• Hosting and Data Center Solution
• Citrix and Windows Terminal Services
• NAS and SAN Solutions
• Hosting and Data Center Solution
• Apple/Mac, Linux and UNIX
Certifications (not required, but a bonus):
• Microsoft MCSA, MCSE, MTA, MOS, or other certifications
• CompTIA A+, Network+ or Security+
• Any 3rd Party Certifications including: HP, VMware, Google, Axis, Barracuda, Grandstream, etc.
If interested, please send a resume and list of references.
Location: Harlan, IA Department: Service Status: Full-Time
Job Description: Technicians will install and maintain computer systems and networks aiming for the highest functionality. They will also "train" users of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Tech must have a thorough knowlede of computer software and hardware and a variety of internet applications, networks, and operating systems. They should also have great troubleshooting abilities and attention to detail.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Experience and Skills Desired:
• Minimum 5 years’ experience in IT
• Office 365
• Strong communication, time management and customer service skills
Minimum Certifications Required:
• One approved CompTIA
• One approved other certification
If interested, please send a resume and list of references.
